Returns & Refund Policy - Essentials Hoodie Australia

At Essentials Hoodie Australia, we want you to be completely satisfied with your purchase. If things don’t go as planned, here is how we handle returns and refunds.

⚠️ IMPORTANT: Cancellation Fee Policy

$25 Processing Fee Please double-check your order before confirming. If you place an order and request a cancellation (even immediately), a $25 non-refundable processing fee will be deducted from your refund. This fee covers non-reversible transaction costs, system processing, and administrative expenses incurred by our payment gateways.

📦 Product Returns

We offer a 30-day return window. You may return any product purchased from our website within 30 days of the delivery date.

Return Conditions: To be eligible for a return, the item must meet the following criteria:

The product must be unused, unworn, and unwashed.
The original packaging must be intact and included.
All original tags must be firmly attached.
The product must be in its original condition (no pet hair, odors, or stains).

To initiate a return, please contact our support team with your Order Number at: [email protected].

💰 Refund Process

Receive Return: Once your package reaches our warehouse.
Inspection: Our team will inspect the item to ensure it meets the return conditions.
Approval: After approval, your refund will be processed.

Refunds are typically credited back to your original payment method within 5 business days.

🔄 Product Exchanges

We do not offer direct exchanges. To ensure you get the right size or color as quickly as possible, we recommend returning the unwanted item for a refund and placing a new order separately on our website.